On the day of conversion, you will log in with your same username and password and then you will be prompted to reset your password. Note: for business users, you will no longer use a Business ID to sign in.
Beginning at 2:00 PM on Tuesday, July 7th, we will temporarily shut down access too certain features through online and mobile banking. You will still have access to log in, view your account balances and history, and make internal transfers. Wednesday, July 8th, the conversion to the new online and mobile system will be complete. We will have extended call center hours for the first several days after conversion as well as that weekend should you need any assistance.
You can call us for support at 877-888-4782. If you prefer to contact your local branch directly, you can also continue to work directly them. Our 877 number is live Vista Bank employees and not an outsourced call center.
Vista Bank decided to switch to the new system primarily to ensure consistency and uptime for our customers. You will not lose any access for the key features you use today; you will actually gain a new features and we hope you will enjoy the new updated look and experience. A few new features include Card Swap, eBills, enhanced person to person payments, and the ability to add external bank accounts and customize your dashboard. There are improved budgeting tools and an overall enhanced and more efficient desktop and mobile app experience.