On the day of conversion, you will log in with your same username and password and then you will be prompted to reset your password. Note: for business users, you will no longer use a Business ID to sign in.
No. You will no longer use a Business ID, just use your username.
This update is only impacting the personal and business logins. Treasury access will remain as is.
Yes.
Yes.
No. Vista Bank keeps your statements on file for up to seven years.
For iOS users, you will be able to update your app. For Android users, you will need to delete your existing app and install a new app.
Beginning at 2:00 PM on Tuesday, July 7th, we will temporarily shut down access too certain features through online and mobile banking. You will still have access to log in, view your account balances and history, and make internal transfers. Wednesday, July 8th, the conversion to the new online and mobile system will be complete. We will have extended call center hours for the first several days after conversion as well as that weekend should you need any assistance.
Your accounts will transfer over, but the nicknames will not. You will need to set these up again.
You will need to set up your alerts again.
You will have access to the last year of transaction history as well as access to the last seven years of e-statements as well.
You can call us for support at 877-888-4782. If you prefer to contact your local branch directly, you can also continue to work directly them. Our 877 number is live Vista Bank employees and not an outsourced call center.
We are using a new software for online and mobile banking, so you will need to re-register your device as part of the first time login process.
No, you should typically only have to receive a secure access code if you are signing in on a new device or web browser.
Chrome, Firefox, Edge and Safari are all supported. Internet Explorer is no longer supported.
No, you will need to set this information up again.
Yes. Any accounts that you may have hidden previously will once again show when you sign in, but you can choose to hide these through settings.
Yes. Vista Bank is updating its BID with Intuit so you will need to link your accounts via the new BID (under the name “Vista Bank” for both consumer and business) after the conversion.
No. You may see restrictions on some features the day prior to the conversion, but you should not see any downtime.
Vista Bank decided to switch to the new system primarily to ensure consistency and uptime for our customers. You will not lose any access for the key features you use today; you will actually gain a new features and we hope you will enjoy the new updated look and experience. A few new features include Card Swap, eBills, enhanced person to person payments, and the ability to add external bank accounts and customize your dashboard. There are improved budgeting tools and an overall enhanced and more efficient desktop and mobile app experience.
No. The Treasury system is staying as is so continue to access it the same way you do today.
